| Course | NU 715 Telehealth to Expand Health Care Access and Delivery |
|---|---|
| Unit | Unit 7 |
| Paper type | Equipment and connectivity standard |
| Length | About 560 words, 5 pages |
| Format | APA 7 student paper |
| School | Herzing University |
| Program | MSN |
| Updated | October 2026 |
Free sample paper for NU 715 Unit 7
Equipment and Connectivity Standard for the Heart Failure Telehealth Service, With Most of Its Length Given to What Happens When Something Fails
Student Name
Department of Nursing, Herzing University
NU 715: Telehealth to Expand Health Care Access and Delivery
Instructor Name
March 4, 2026
Equipment and Connectivity Standard for the Heart Failure Telehealth Service, With Most of Its Length Given to What Happens When Something Fails
Clinician-Side Requirements
Each clinician workstation has a high-definition webcam at eye level; a headset with a noise-canceling microphone; a wired network connection wherever one is available, with wireless only as a backup; a second device, a clinic phone with the video application installed, logged in and charged at the start of each session; and access to the patient's record and monitoring dashboard on a second screen. The room has a closed door, no one else within hearing unless introduced to the patient, lighting from in front rather than behind, and a plain background. Video platforms used must be covered by a business associate agreement with the health system and approved by its information security office. Published telehealth guidelines emphasize that technical and operational standards, not only clinical ones, are needed for safe practice (Krupinski & Bernard, 2014).
Patient-Side Requirements
Patients use their own device if it works, or a loaned tablet with built-in cellular data, preconfigured so that a single tap opens the visit. The home devices for weight, blood pressure, and oxygen send their readings through a cellular hub that does not require home internet or pairing by the patient. Before the first visit, a digital navigator tests the connection with the patient by a short practice call, confirms the camera and sound work, and records the patient's phone number, emergency contact, and home address. For visits at outlying clinics, the clinic room meets the clinician-side requirements, with a nurse present to operate the equipment and to perform the hands-on parts of the examination the camera cannot, as set out in patient-assisted examination guidance (Benziger et al., 2021).
When Things Fail: The Procedures
The following procedures are followed by every clinician and are posted at every workstation.
| Failure | Immediate action | Follow-up |
|---|---|---|
| Video drops during a visit | Try to reconnect once, for up to 2 minutes; if it fails, call the patient's phone and finish by telephone | Record the conversion and any part of the assessment not completed; schedule a video or clinic check if needed |
| Patient's camera will not work | Continue by audio; ask a caregiver to take photos of ankles and the monitoring devices and send them through the portal | Navigator calls the next day to fix the device |
| Patient cannot connect at all | Call the patient by phone at the scheduled time | Convert to a telephone visit or reschedule at a clinic within 48 hours |
| Clinician's primary device or network fails | Switch to the second device; if both fail, call the patient by clinic phone | Report to the help desk |
| Video platform outage | All visits for the session convert to telephone; the scheduler calls patients to warn them | Record the outage and duration |
| Monitoring device sends no data for 2 days | Nurse calls the patient to check the device and the patient's condition | Replace the device within 3 business days if faulty |
| Monitoring data arrive but look implausible, such as a weight change of 10 kilograms overnight | Nurse calls to repeat the reading before acting | Check scale placement and battery |
| Patient becomes acutely unwell during a video visit | Stay on the connection; call 911 from a second line using the patient's recorded address and location confirmed at the start of the visit; ask any caregiver present to unlock the door | Notify the patient's emergency contact; document the event |
| Connection drops during an acute event | Call the patient's phone immediately; if no answer, call 911 for the recorded location | Document and review at the monthly safety meeting |
Why the Location Check Matters Most
The single most important safety step is recording where the patient is at the start of every visit. A clinician who loses a video connection with a patient in distress must be able to send help to the right address. A patient's home address in the chart may be wrong if the patient is visiting family or has moved. The location check, which also serves licensure requirements, is therefore made every time, even for patients seen weekly.
Testing the Standard
Before launch, the service will run each failure scenario once with staff playing the patient, including a simulated emergency with a dropped call. The time taken to convert a dropped video visit to a telephone call will be measured, with a target of under three minutes. After launch, every unplanned conversion from video to telephone is logged, and the log is reviewed monthly for patterns, such as a particular device model, a part of the county with poor signal, or a platform problem at certain hours.
What the Standard Does Not Cover
The standard does not specify clinical content, which is set by the service's remote examination protocol and suitability criteria. It also does not replace the health system's information security policies. It covers only what the service runs on and what happens when that fails, which is where remote care differs most from a clinic visit, and where distance can turn a technical problem into a clinical one (Hollander & Carr, 2020).
References
Benziger, C. P., Huffman, M. D., Sweis, R. N., & Stone, N. J. (2021). The telehealth ten: A guide for a patient-assisted virtual physical examination. The American Journal of Medicine, 134(1), 48-51. https://doi.org/10.1016/j.amjmed.2020.06.015
Hollander, J. E., & Carr, B. G. (2020). Virtually perfect? Telemedicine for Covid-19. New England Journal of Medicine, 382(18), 1679-1681. https://doi.org/10.1056/NEJMp2003539
Krupinski, E., & Bernard, J. (2014). Standards and guidelines in telemedicine and telehealth. Healthcare, 2(1), 74-93. https://doi.org/10.3390/healthcare2010074
NU 715 Unit 7 instructions, in plain terms
In Unit 7 you write an equipment and connectivity standard for a telehealth service. Expect to specify clinician-side and patient-side requirements, plan for failures such as dropped connections and poor audio, address safety during technical problems, describe testing and note what the standard does not cover. Many versions ask about security and privacy requirements as well. Check how technical your section wants the specifications to be; usually function matters more than brand names. Failure procedures are where a standard proves its value, so give them space. The patient's location at the start of each visit is the safety step most often missed, because without it a clinician cannot send help if the connection drops during an emergency.
How the NU 715 Unit 7 example is put together
The standard opens with clinician-side requirements in a single paragraph, listing equipment by function. Patient-side requirements follow, including the loaned tablet option for those without a working device. The failure section is the longest and is written as procedures, numbered so staff can follow them under pressure. Each procedure states what the clinician does first, second and third. A short section explains the location check and why it comes before anything clinical. Testing is described as a dry run of every failure scenario with staff playing patients, including a simulated emergency with a dropped call. The final section points to the clinical protocols for content, which keeps this document focused on equipment and connection rather than care decisions.
Reading the NU 715 Unit 7 rubric
Herzing's rubric for a technology standard typically scores clinician and patient requirements, failure procedures, safety provisions, testing, security and writing. Requirements points reward functional specifications appropriate to the service. Failure procedures are often the heaviest criterion and earn full credit when they are specific, ordered and usable during a visit. Safety points go to emergency planning, especially location confirmation. Testing criteria look for dry runs before launch. Security may be scored here or in an earlier unit; mention encryption and approved platforms briefly. Usability and organization count toward writing, along with APA 7 references to Krupinski and Bernard's telehealth practice standards and Hollander and Carr.
Common NU 715 Unit 7 mistakes, and how to avoid them
Equipment standards in Unit 7 usually lose points by listing technology and stopping, with no plan for failure. Another common problem is brand names without functional requirements. Students often forget the patient side or assume every patient has a working device. Emergency planning is frequently missing, so a dropped call during chest pain has no procedure. Location confirmation is rarely mentioned, though it is central to safety. Testing is skipped. Some standards drift into clinical content that belongs in protocols. Security is another gap: name an approved platform and encryption in a sentence, even if an earlier unit covered privacy. Finally, write failure procedures as steps, because graders and staff both need to see exactly what happens first when the video freezes.
Get a NU 715 Unit 7 example written to your instructions
Send the Unit 7 instructions and the rubric from your NU 715 classroom, plus the modality and the setting at each end of your service. We write a custom example with both ends specified, privacy written as configuration, a failure procedure for the dropped call and a documentation rule attached, returned in 24 to 48 hours. The first custom sample is free.
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NU 715 Unit 7 questions, answered
How specific should the technical requirements be?
Specific enough to be checked, general enough to survive the next equipment cycle. Stating that the clinician's connection must sustain a given upload speed is checkable, while naming a product model dates the document within a year. Where you cite a figure, say what it is drawn from and keep the reasoning attached, so a reader can update the number without rewriting the standard.
Does the standard need to cover security?
It has to, and the useful version is written as configuration. Say which settings are switched on, who administers them, how session links are issued and what becomes of recordings if any are made. Broad assurances that privacy is protected cannot be verified, and your organization's information policy already holds requirements this section has to stay consistent with.
What should happen when a visit drops for good?
Decide it in advance and write it down: how long reconnection is attempted, which modality the visit falls back to, when it is rescheduled, and what the patient is told at each step. The note then records what was completed before the interruption and what was not. Services without this rule improvise, and improvisation is how an incomplete assessment gets documented as a finished one.
Where can I find a free NU 715 Unit 7 sample paper?
Read the full NU 715 Unit 7 equipment and connectivity standard free here, with requirements, failure procedures and testing. A custom standard can be written for your own telehealth service and patient population.
What should a telehealth service do when a video visit drops?
Follow a set procedure: try to reconnect, then call the patient by phone, and if an emergency is suspected and contact fails, send help to the location recorded at the start of the visit. This sample posts those steps at every workstation.